Question 1

What is your return and refund policy?

Accepted Answer

Due to the nature of our products, we do not accept returns or offer refunds on soap bars, lip balms, salves, or accessories.

If you experience an allergic reaction or sensitivity to any of our soap bars, lip balms, or salves, please discontinue use immediately. You may contact us through our Contact page with details of the product and your invoice number for reference. As a courtesy, we will provide a 10% discount on your next order.

Question 2

When can I expect my order to arrive?

Accepted Answer

Orders typically take 2 business days to process. Once shipped, delivery usually takes an additional 3–4 business days via USPS Priority Mail, which is our only shipping method.

If your order is delayed, we are happy to provide a status update; however, please note that delivery timelines are ultimately handled by USPS.

Question 3

Are some of your products organic?

Accepted Answer

Some of our soaps are made with organic ingredients. When applicable, this will be clearly noted in each product’s description. Please click “View Full Details” on the product page to see ingredient information.

Question 4

Do you offer local pickup?

Accepted Answer

Local pickup may be available at select events, markets and the main store

Question 5

Do products come in gift-ready packaging?

Accepted Answer

Most items are packaged with minimal, eco-conscious materials suitable for gifting. Additional gift options may be offered seasonally.

Question 6

Do you offer free shipping or hand delivery?

Accepted Answer

In select cases, free shipping may be offered for purchases made at craft fairs or through personal referrals. Please contact us before placing your order to request a coupon code for free shipping.

For hand delivery requests, please send a detailed message through our Contact page so we can coordinate availability and details.

Question 7

Do you offer custom soap loaf batches?

Accepted Answer

Yes, we offer custom soap loaf batches. Please contact us with your ideas, including desired ingredients and fragrances. If the requested fragrances or essential oils are available in our shop, we will follow up with a personalized quote via email.

Question 8

Do you offer wholesale or private label products?

Accepted Answer

Yes, we do offer wholesale and private label options. Please submit a request through our Contact page including your name, phone number, and email address. We will discuss your product needs and provide a quote along with applicable terms and conditions.

Question 9

Still have questions?

Accepted Answer

If your question isn’t answered above, feel free to reach out through our Contact page. We’re always happy to help and may add your question to this FAQ for future reference.

Thank you so much for your patience and continued support; it truly means the world to us.

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